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Customer Satisfaction Survey
Name
*
First
Last
Project Type:
*
Please rate your level of satisfaction with Dale’s Remodeling’s overall performance?
Exceeded expectations
Met expectations
Did not meet expectations
Did not know what to expect
Comments
How well did the design meet your goals for remodeling?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
Overall, how well did we communicate with you?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
How well did the quality of work and products meet the standards presented in your proposal?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
How well did we keep you informed about the progress of your project?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
How well did we stay on budget?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
How well did we stay on schedule?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Schedule
Ahead of Schedule
Right On Time
Behind Schedule
Comments
Please select your lead carpenter and rate them on the following aspects of your project.
Denny Conant
John (JW) McCoun
Joe Fennimore
Michael Angell
Michael Dickenson
Russell Boland
Troy Fish
Other
I don't recall
Responsiveness to questions, concerns or problems.
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
Quality of workmanship.
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
Level of cleanliness on a daily basis.
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
Please rate your experience with our office staff. Were they courteous, professional, knowledgeable and helpful?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
How well were invoicing activities presented? Were they accurate and on-time?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
Please rate your overall experience with the following Dale’s Remodeling representatives:
Please select your Remodeling Specialist.
Dale Van Lydegraf
Daniel Pippert
Don Jensen
Joe Fennimore
Loren Magnusson
Maralee Fletchall
Matt Ziebart
Troy Young
Other
Bruce Crisman
Please rate your experience with your Remodeling Specialist
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
Please rate your experience with your Designer.
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Designer
Rebecca Olsen
Kendra Porter
Paul Willetts
Other
Comments
Please rate your overall experience with subcontractors on your project. Were they respectful to your property and provide quality workmanship?
Excellent
Very good
Good
Dissatisfied
Very dissatisfied
Comments
What prompted you to contact Dale’s Remodeling?
Angie’s List
Article/Brochure
Dale’s Website
Direct Mail
Drove by Office
Event
Facebook
Flyer
Former Client
Google
HBA
Houzz
Jobsite Signs
Home Show-Albany
Home Show-Salem
Magazine/Newspaper
Neighbor
Other
Postcard
Referral
Saw Office/Walk-In
Seen Prior Work
Vehicle Signs
Word of Mouth
Yellow Pages
Yelp
If "other" please specify:
Will you recommend Dale’s Remodeling to friends and family?
*
Yes
No
Are you willing to write us a positive review?
*
Yes
No
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